At Vasant Organics, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a straightforward return policy to make the process hassle-free. Please read the following guidelines carefully:

1. Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• We cannot accept returns of perishable goods such as food items unless they are defective or damaged upon arrival.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at customer_service@vasantorganics.com with your order number and reason for return.
• Our customer service representatives will guide you through the return process and provide you with a return authorization if applicable.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or the product is defective.
• We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Processing:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

5. Exchanges:

• If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
• Exchanges are subject to availability.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
• We will work swiftly to resolve the issue by offering a replacement or a refund, depending on your preference.

7. Non-Returnable Items:

• Certain items are not eligible for return, including gift cards and clearance items. Any exceptions to this policy will be explicitly stated at the time of purchase.

8. Cancellation Policy:

• Orders can be cancelled within 24 hours of placement. Please contact us immediately if you wish to cancel your order.